• McKesson Customer Service Contact Numbers

    Medical and Surgical Supplies Support

    Medical-Surgical Customer Support

    Product & Order Questions, Products Returns or Address Changes

    McKesson Patient Care Solutions (MPCS)

    Insurance-covered wound care, ostomy supplies, urology products, breast pumps, other patient care supplies. View Catalog.
    Mon-Fri: 8:00 am - 8:00 pm EST
    Sat: 9:30 am - 5:00 pm EST

    Customer Systems Technical Support

    SupplyManager ordering issues, passwords, ScanManager, and ORBITS. Technical support for CSOS, McKesson Direct, and EDI.
    Monday – Friday 8:00 am – 5:00 pm EST

    Pharmacy Customer Support

    Customer Service for Pharmacies

    Customers can place orders, handle returns, check availability, resolve CII issues, submit contract pricing cases, and interface with McKesson's distributions centers.

    Technical Support

    Support for McKesson Connect, CSOS Ordering, EDI, Accounts Payable (MCAP) and Mobile Manager 100 & 25 devices.

    Health Mart Customer Support

    Support for McKesson's Health Mart pharmacy franchise members.
    Monday – Friday 7:00 am – 9:00 pm CST

    Health Mart Atlas Support

    Support for pharmacies participating in the McKesson sponsored PSAO, Health Mart Atlas.
    Monday – Friday 8:00 am – 8:00 pm EST

    Co-Pay Assistance, LoyaltyScript and Coupon Support

    Support for prescription discount cards and coupons powered by McKesson. Patient support varies by program; please refer to your card or program materials for the contact number. For discount info or co-pay assistance for specific drugs, please visit the manufacturer’s website.

    Specialty Health Support (Drugs, Plasma, Biologics)

    McKesson Specialty Health Customer Support

    For assistance with online ordering, login or password issues.
    Monday – Friday 7:00am – 7:00pm CST

    My Care Plus Support

    Support for the My Care Plus patient health portal.

    McKesson Plasma and Biologics (MPB)

    8:00am – 6:30pm CST
    Emergency Orders 24 hours a day/7 days a week

    iKnowMed and Lynx Technical Support

    Help with iKnowMed (option 1); Lynx, Total View, Regimen Profiler (option 2); Clear Value Plus, and Practice Insights (option 3)

    Pharmacy Technology & Services Support

    RelayHealth Pharmacy Solutions Customer Support

    Customer Support for physicians, health plans, pharmacy benefit managers (PBMs), government agencies, and pharmaceutical manufacturers.


    Support numbers for the different EnterpriseRx service levels.


    Support for Pharmaserv, Pharmacy Navigator, Accounts Receivable, Printer issues, and Signature Center.


    McKesson Pharmacy Systems Customer Support Center

    McKesson High Volume Solutions Customer Support

    Support for McKesson High Volume Solutions pharmacy automation.